Open Systems Launches AI-Led SASE with 35 Years of Operational Data

Open Systems is rebuilding around AI-led SASE, putting 35 years of operational data to work through AI agents, with Level3 engineers owning all critical calls.

ZURICH, ZURICH, SWITZERLAND, September 8, 2026 /EINPresswire.com/ — Open Systems today announced the next phase of its transformation, putting AI at the center of how its platform is built and operated. At its heart is the Open Systems AI Matrix: a team of specialized AI agents built on 35 years of operational decisions from the company’s own network operations and accessed through a single AI operator named Lucy.

Customers choose how much they want to run themselves: operate the platform directly, augment their team with AI, or have Open Systems run it end to end. They can evolve between operating models without changing platforms or providers.

Open Systems is also disclosing what is live today, what is rolling out and what comes next — and will continue to publish status against that roadmap.

THE INDUSTRY HAS ANN HONESTY PROBLEM

Every security vendor now claims AI. Almost none will say what their AI is made of, which parts run in production today, and which parts are a slide in a deck. Buyers are asked to take it on faith. The faith is expensive, and the bill arrives during an incident.

Open Systems is taking the opposite side of that bet. The argument is simple: in an AI-operated security model, the model is not the moat. The experience you can teach it is.

Open Systems has operated the networks and security infrastructure of hundreds of global enterprises since 1990. Millions of real operational decisions — traffic carried, incidents resolved, policies written, failures diagnosed and the resolutions that worked — have been captured and structured over decades.

That operational data is the fuel. It did not come from the public internet. It came from production.

Thirty-five years of operational data. No competitor can buy it.

ONE PLATFORM; THREE WAYS TO OPERATE

Open Systems is building one platform around three operating models:
1) Self-serve Platform: Customers operate the full SASE and SSE platform themselves.
2) AIOps: AI agents handle more of the operational work inside human-approved boundaries, with shared accountability.
3) Mission Control: Open Systems operates the platform end to end with Level-3 engineers, 24/7, follow-the-sun.

Customers can move between all three without changing platform or provider.

ONE OPERATOR. ONE AI MATRIX BEHIND.

Open Systems does not rely on one generic “AI”, but on specialized agents, each with one operational job. Customers do not have to manage that complexity themselves: they interact with one operator, Lucy.

Behind Lucy sits the Open Systems AI Matrix. Hermes understands live traffic and paths. Argus handles web and email gateway operations. Lex reads policy and rules. Atlas handles rollout and provisioning. Prometheus uses operational precedents to anticipate failures. Calli turns operational data into reporting and evidence.

Customers do not address, buy or configure these specialists separately. They report to Lucy. Lucy reports to the customer.

Hermes, Argus and Lex are rolling out. Atlas, Prometheus and Calli are coming soon. Two additional capabilities sit outside Lucy’s core team: Nemesis, the Open Systems Red Team, is live today, while Kratos, focused on active generative deception, is coming soon.

“Every vendor in this market will tell you they have AI this year. Ask one question: what is it made of?” said Dennis Monner, CEO of Open Systems. “Ours learned from millions of real operational decisions inside real enterprise networks. Traffic we carried. Incidents we resolved. That is not a dataset you can buy, and it is not one you can scrape.”

“We’re showing exactly how our AI Matrix is built, what is running today, what is rolling out and what comes next. Customers don’t need another roster of AI tools. They need one operator they can trust. That’s Lucy.”

GUARDRAILS BEFORE AUTONOMY

The phased rollout is deliberate. Before an enterprise allows AI to act on its security posture, it needs to know what the AI is permitted to do, where its boundaries lie and who is accountable when it gets something wrong.

Each specialist is released only once those guardrails have been defined, tested and made auditable. Level-3 engineers set the boundaries and remain accountable for every critical decision.

Open Systems believes transparency about what is live — and what is not — is part of that accountability.

SOVEREIGN BY DESIGN

Open Systems anchors sovereignty in technology, ownership and governance. Founded in Switzerland and part of Swiss Post, the company combines a transparent Swiss ownership structure with a technical approach designed around data sovereignty.

Data residency is evidenced, not simply asserted. The AI Matrix is model-agnostic by design, avoiding dependence on a single LLM provider. Customer data stays isolated, human-in-the-loop approvals apply to changes, and actions are logged.

AI-run. Human-backed. Sovereign by design.

ABOUT OPEN SYSTEMS

Open Systems combines secure access and networking with an AI-powered operating model for enterprise security. Its platform unifies SSE capabilities including ZTNA, SWG, CASB and FWaaS with SD-WAN, end-to-end connectivity, unified policy management and advanced analytics in a single architecture.

Customers can operate the platform themselves, augment their teams with AI, or have Open Systems run it end to end with Level-3 accountability.

Founded in Switzerland in 1990 and part of Swiss Post since 2024, Open Systems generates more than USD 100 million in annual revenue and supports global enterprise customers operating in more than 180 countries.

AI-run. Human-backed. Sovereign by design.

Barbara Jaeggi
Open Systems
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Written By: EIN Presswire